The honest version.

What Den is

Den is a family calendar, chore tracker, list manager, and photo display that lives on a wall tablet and in everyone’s pocket. We provide the software; you provide the tablet. By creating a Den account, you agree to these terms.

These terms are between you (the parent who set up the family) and Starbright Lab LLC (“we” or “Den”), a Florida limited liability company that operates Den.

Your account

To use Den you sign in with Google. Your Google account holds the keys; we keep a minimal record of who you are (email, name) and a token we use to read your calendar with your permission. You’re responsible for the security of your Google account.

You can have multiple parents in one family, and each parent can link multiple Google accounts of their own. Children in your family don’t need accounts — Den treats them as named members, not users.

Don’t share a Google login with someone outside the family. If you want to give another adult access, invite them as a parent.

Your family, your data

You own the content you put in Den — calendar events stay in Google (Den is a window onto them, not a copy), and chores, lists, and photos belong to your family. We don’t sell, license, or hand off your data. See the privacy policy for the specifics.

You grant us the minimum permission needed to operate the service: store your family’s details, hold your encrypted Google token, serve photos to your wall, run voice transcripts through our parsing pipeline. That permission ends when you delete your family.

Plans and billing

Den has a free tier you can live on, plus three paid options:

• Plus monthly. Charged each month. Cancel any time; access continues to the end of the period you’ve already paid for, then drops to Free.
• Plus annual. Charged once a year, at a discount. Renews automatically unless you cancel before the next renewal date.
• Lifetime. One-time payment. Never charged again. See the next section.

Subscriptions renew automatically until you cancel. You can cancel from Settings → Plan → Manage at any time. If a payment fails, we’ll let you know by email and try again over the next two weeks; if it still doesn’t work, your family drops to Free until you fix the card.

Refunds. If you cancel within 14 days of a new subscription and you haven’t actively used Den, write us and we’ll refund. Outside that window we don’t routinely refund subscription periods, but we’ll consider unusual cases — ask.

Price changes. If we change the price for new sign-ups, we honor your original price for as long as you stay subscribed continuously. If you cancel and re-subscribe later, you join at the current price.

The lifetime promise

The lifetime tier is meant for families who’d rather own Den than rent it. We take it seriously, and we’re putting the specifics in writing so there’s no ambiguity later:

• One payment, ever. We will not charge you again. Not as a “refresh,” not as a “maintenance fee,” not under a renamed tier.
• No feature paywall regression. A feature included in lifetime today stays in lifetime. We can add new tiers above it later, but we won’t move existing lifetime features into them.
• For the life of the product. Lifetime lasts as long as Den operates. If we ever shut Den down entirely — we don’t plan to, but we’re being honest — we commit to giving at least six months’ notice and helping you export what you have.
• No surprise reorganizations. If we’re acquired, the new owner inherits this commitment. We won’t let an acquirer rewrite the lifetime tier as a condition of the deal.

We’ve watched what happens to families when companies break this promise. We don’t intend to be that company.

What we work at

We try hard to keep Den fast, reliable, and useful. We monitor sync, we watch error rates, and we ship fixes quickly. That said:

• Den depends on Google Calendar. If Google is down, the calendar on the wall is stale. We can’t fix Google.
• Den depends on the device you run it on. We test on a list of common tablets (here’s the matrix). On unusual devices we make our best effort, but can’t guarantee everything works.
• Outages happen. When they do, we surface them as honestly as we can in the app, fix them, and write up what went wrong if it’s instructive.
• We’re a small team. Support is by email. We answer same-day during business hours and within a couple of days otherwise.

What you agree not to do

Den is a family product. To keep it that way:

• Don’t scrape, reverse engineer, or run automated load against Den.
• Don’t use Den to monitor someone without their knowledge, or to share access to a person’s calendar that they haven’t consented to.
• Don’t upload illegal content. We’ll remove it and may close the family if it’s serious.
• Don’t resell Den access. The free tier is for a single family; if you want to use Den for something other than your own household (a school, a coworking space), write us and we’ll work it out.
• Don’t try to defeat usage limits, the wall pairing flow, or the security model.

When things end

You can leave at any time: Settings → Delete family. The cascade is irrevocable — we cancel your Stripe subscription, release Google’s webhook subscriptions, delete your photos from storage, delete your family row, and sign you out. Within 24 hours, usually within seconds.

We can also suspend or close a family that violates these terms (illegal use, persistent abuse of the service, chargeback after a payment), with notice where the situation allows. We don’t close families lightly.

Changes to the service or these terms

Den evolves. We’ll add features, sometimes change how existing ones work, and occasionally retire ones that aren’t working. For substantial changes — especially ones that affect what you’re paying for — we’ll email parents at least two weeks before the change takes effect.

If we update these terms, we’ll do the same: email parents, summarize what changed, and post the new version with a fresh effective date. If you don’t agree with a change, you can delete your family before it takes effect.

The legal print, briefly

Den is provided as-is. We make no warranty that the service will be uninterrupted or error-free, that calendar sync will succeed every time, or that Den will be compatible with every device you might try. We do try.

Our liability for any claim related to Den is limited to the amount you paid us in the twelve months before the claim arose. (For free-tier families, that’s zero.) We’re not liable for indirect or consequential damages — missed appointments, forgotten chores, photos that didn’t print in time. Some jurisdictions don’t allow these limits; in those places they apply only to the extent permitted by law.

These terms are governed by the laws of the State of Florida and the federal laws of the United States, without regard to conflict-of-law rules. Any dispute that can’t be resolved by writing to us first will be heard in the state or federal courts located in Florida, and you and Den each consent to that venue. If you’re a consumer in another state or country, this clause doesn’t override the consumer-protection rights your local laws give you.

Contact

For anything — questions about these terms, billing issues, suspected abuse, press — write us at [email protected]. For privacy specifically, [email protected].